Healthcare is the right of every individual but due to unavailability of quality infrastructure, basic medicines and shortfall of qualified medical professionals, healthcare services reach only to 60% of the population in India. To address the immediate medical needs of rural and marginalized communities, the government has appointed voluntary health workers who act as the link between the community and the public health facilities and are trained to provide first aid care.
CHILDLINE received a call from a small town nearby district Chamba, Himachal Pradesh. The caller informed that his 3 years old daughter needed a vaccine, but due to carelessness of a community health worker she was injected a wrong vaccine which caused a severe infection in her legs. The local CHILDLINE team of district Chamba, visited the child’s home to further address the issue. After checking the child’s condition, CHILDLINE suggested the parents to take her to a medical care centre. The girl was hospitalised immediately, and after undergoing a small surgery she started to recover.
The intervention was not completed yet, as the people from that particular area demanded to appoint skilled and trained health workers at the Community Health Care so that such incidents can be avoided. Under the advocacy of CHILDLINE team, an application was dropped to the Chief Medical Officer to draw attention towards the case. The CMO ensured that actions would be taken against health care administration and changes would be made according to people’s need.
CHILDLINE successfully restored child’s health back and provided better health services to the community.
Disclaimer: Names and details have been changed to maintain confidentiality as required.
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