A CALL CAN CHANGE A LIFE

As a part of the field action project, Ms Jeroo Billimoria, a then professor at Tata Institute of Social Sciences (TISS) would regularly interact with children living on railway stations and night shelters. Slowly, the children started calling her at any given time of day and night, when faced with crises. She would willingly answer their calls and help them.

Over some time, she realized that it would not be possible to respond to hundreds of children each day. After much deliberations and discussions, the idea of CHILDLINE 1098 was born - a single point of contact who would help children in their hour of need and afterwards. In the inception year itself, CHILDLINE clocked in 6000 calls.

.

Today, CHILDLINE receives nearly 25000 calls daily about children in need of care and protection. In the year 2018-2019 CHILDLINE received around 9 million calls.

Role of CHILDLINE in protecting children

v  When a child or a concerned adult call CHILDLINE 1098, the call is immediately routed to one of the six CHILDLINE Contact Centre (CCC) – a state-of-art facility with contemporary BPO facility.

v   If the CHILDLINE Contact Officer (CCO) receives a call for intervention, then the case is transferred to the relevant intervention unit.

v  A CHILDLINE worker from the intervention unit rushes to the aid of the child within 60 minutes of receiving the call.

v  As per the standard operating protocol, the child is produced before CHILD Welfare Committee (CWC).

v  Based on the CWC’s directions, the child is referred to the appropriate organization for care and rehabilitation.

v  CHILDLINE follows up until the child is in safe custody, either with the family or child welfare institution.

CHILDLINE intervenes to prevent a wide range of issues affecting children such as child labour, child marriage, child sexual abuse & violence, missing children, runaway children, homelessness, health and education, children in conflict with the law etc.

Currently, CHILDLINE services are present in 564+ districts and 125+ railway stations to ensure that timely help is provided to every child in distress.

CHILDLINE works in association with multiple stakeholders, including the government, civil society organizations, corporates and community to ensure that child protection becomes everyone’s mandate.